Privacy Policy — jtween Casino & Betting

jtween ("we", "us", "our") operates the online casino and sports betting platform accessible at jtween.onl (the "Platform"). This Privacy Policy describes how jtween collects, processes, stores, shares, and protects the personal data of individuals who register for an account, visit the Platform, or otherwise interact with our services.

By creating an account on jtween or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, you should discontinue use of the Platform immediately.

This policy applies to all members and visitors regardless of their location within Bangladesh, including those accessing the Platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. jtween reserves the right to update this policy at any time. Material changes will be communicated to registered members by email or via an in-Platform notification prior to taking effect.

3.1 Direct Collection. The majority of personal data jtween holds is provided directly by you. This occurs when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or adjust your account settings.

3.2 Automated Technologies. As you use the Platform, certain technical and usage data is collected automatically through cookies, server logs, and similar tracking technologies. This data helps us maintain Platform security, diagnose technical faults, understand aggregate usage patterns, and personalise your experience.

3.3 Third-Party Sources. In limited circumstances, jtween may receive data about you from third-party partners. This includes identity verification agencies used to confirm your age and identity, payment processors such as bKash, Nagad, Rocket, and Upay who provide transaction confirmation data, and fraud-prevention services that flag suspicious activity patterns. We only accept data from third parties where we have verified that the transfer is lawful and where doing so is necessary to operate the Platform safely and compliantly.

jtween processes personal data only where a valid legal basis exists. The primary purposes for which we use your data are as follows:

• Account management: To create, maintain, and secure your jtween account, including processing your registration details and verifying your identity.
• Service delivery: To facilitate gameplay, process bets, calculate winnings, credit bonuses, and provide access to all features of the Platform.
• Payment processing: To process deposits and withdrawals via your chosen payment method and to maintain accurate financial records.
• Legal compliance: To fulfil our obligations under applicable law, including age verification, anti-money laundering checks, and responding to lawful requests from authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited conduct.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to apply self-imposed limits or restrictions where you have requested them.
• Customer support: To respond to your enquiries, resolve disputes, and communicate important account-related information.
• Service improvement: To analyse aggregate usage data and improve the features, performance, and content of the Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given explicit consent. You may withdraw consent at any time by contacting [email protected].

jtween will never use your personal data for purposes incompatible with those listed above without first notifying you and, where required, obtaining your consent.

5.1 No Sale of Data. jtween does not sell, rent, or exchange your personal data with third-party advertisers, marketing networks, or data brokers under any circumstances.

5.2 Service Providers. We share personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank), identity verification services, cloud infrastructure providers, email delivery services, and fraud-detection partners. All service providers are contractually bound to process data only on our instructions and to maintain appropriate security measures.

5.3 Game Providers. Some game-related data — such as player session identifiers and bet amounts — may be shared with our certified game studio partners (for example Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) solely for the purpose of facilitating gameplay and resolving disputes. No directly identifying personal information (such as your full name or national ID number) is shared with game studios.

5.4 Legal Obligations. jtween may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or to protect the rights, property, or safety of jtween, its members, or the public.

5.5 Business Transfers. In the event of a merger, acquisition, or sale of all or part of jtween's business assets, your personal data may be transferred to the relevant successor entity. We will notify affected members of any such transfer and the privacy practices that will apply going forward.

jtween uses cookies and similar technologies (including local storage and session storage) to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They serve the following purposes:

• Essential cookies: Required for the Platform to function. They manage your login session, remember your language preferences, and maintain security tokens. These cannot be disabled without impairing your use of the Platform.
• Analytics cookies: Used to collect aggregate, anonymised data about how members navigate the Platform. This helps us identify popular features and areas that need improvement.
• Functional cookies: Remember your settings and preferences (such as preferred game categories or notification choices) to personalise your experience across sessions.
• Security cookies: Help detect and prevent fraudulent logins, bot activity, and other security threats by flagging anomalous behaviour patterns.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some Platform features. jtween does not use third-party advertising cookies or cross-site tracking cookies for the purpose of targeted advertising.

jtween retains your personal data for as long as your account is active and for a period thereafter as required by our legal obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping obligations.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support correspondence is retained for three (3) years following the resolution of the relevant matter.
• Technical and usage logs are retained for up to twelve (12) months for security and platform-performance purposes, after which they are aggregated or deleted.

Where retention is no longer necessary and no legal obligation requires us to keep your data, jtween will securely delete or anonymise it so that it can no longer be associated with you as an individual.

jtween implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive data fields including payment references and identity document numbers.
• Strict role-based access controls ensuring that only authorised personnel can access member data, and only to the extent necessary for their role.
• Regular internal security reviews and vulnerability assessments of Platform infrastructure.
• Automated monitoring systems that flag anomalous login patterns, unusual transaction volumes, and other indicators of potential compromise.
• Incident response procedures that require prompt action and member notification in the event of a confirmed data breach affecting your personal information.

While jtween takes these measures seriously, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] if you suspect your account has been compromised.

As a jtween member, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team in writing at [email protected]. We will respond within thirty (30) calendar days.

• Right of Access: You may request a copy of the personal data jtween holds about you, along with information about how it is being processed.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that override this right.
• Right to Restrict Processing: You may request that we limit processing of your data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that we provide your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. We will honour such requests promptly.

Please note that certain rights may be limited where jtween is required to retain or process your data to comply with a legal obligation, to resolve a dispute, or to protect the legitimate interests of other parties.

jtween does not knowingly collect, store, or process personal data relating to individuals under the age of twenty-one (21). If you believe that a minor has provided personal information to jtween, please contact us immediately at [email protected] and we will take prompt steps to delete the relevant data and close any associated account.

Age verification checks are conducted as part of the registration process and may be repeated at any point during the account lifecycle. Any account found to belong to a person under 21 will be closed immediately and all associated funds returned or forfeited in accordance with our Terms & Conditions.

jtween may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Where changes are material, we will notify registered members by email or via an in-Platform alert at least seven (7) calendar days before the revised policy takes effect.

We encourage you to review this policy periodically to stay informed about how jtween is protecting your personal data. Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jtween handles your personal data, please reach out to our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Contact: [email protected]

Our support team operates around the clock and aims to respond to all formal privacy enquiries within five (5) business days of receipt. For account-specific data access requests, please include your registered username and mobile number so we can verify your identity before processing the request.